Refund policy

Returns
We want you to love your LUMIVIDA products. If you're not fully satisfied, we accept returns on unopened, unused items within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase.

Due to hygiene reasons, we are unable to accept returns on opened or used skincare products unless the item arrived damaged or defective.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Return shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect, in which case we'll cover the cost.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at [your support email] with photos of the issue, and we'll arrange a replacement or refund at no additional cost.

Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.